Welcome to CanaryPOD!

The website canarypod.com is the E-Commerce platform of CanaryPOD. We are committed to ensuring the privacy of your personal information. Safeguarding your personal data and building trust with you are of utmost importance to us. CanaryPOD will not share customer information with any other company except those directly involved in the delivery process of products purchased on the website canarypod.com.

1. Collecting Personal Information

CanaryPOD always adheres to legal regulations regarding the privacy of personal information: we do not share or exchange customer’s personal information collected on the website canarypod.com with any third party.

1.1. Purpose of Collecting Customer Personal Information on the website canarypod.com is to ensure accurate payment and delivery of goods information, and to safeguard customer rights, including:

+ To determine the delivery address information for products purchased on the website canarypod.com.

+ To notify customers about the delivery process and provide customer support.

+ To provide relevant information regarding products supplied by CanaryPOD.

+ To process orders and provide services, information through the company’s website as requested by customers.

+ Additionally, the company will utilize the personal information provided by customers to assist in managing customer accounts, verifying and conducting financial transactions related to customer’s online payments.

1.2. Scope of Information Usage: Customer’s personal information will only be used internally by the Company to verify information related to sales transactions and online payments. Additionally, the Company may share the customer’s name, address, and phone number with delivery services or suppliers of the Company in order to facilitate product delivery to customers.

1.3. Data Retention Period: The Company will retain Customer Information for a maximum of 60 days for web access activities (computer data) on the website canarypod.com.

For customer’s personal information, we will delete the data when requested by the customer, or customers can also log in to their accounts on the website canarypod.com to delete their information.

1.4. Address of the unit collecting and managing customer’s personal information:

CanaryPOD

Address: 7 Ng. A3 Đinh Lễ, Hưng Dũng, Thành phố Vinh, Nghệ An 460000, Vietnam

Phone: +84374163361

Email: [email protected]

1.5. Methods and tools for customers to access and edit their personal data: Users can log in to their account on the website canarypod.com and go to the Account page to adjust or delete their personal data.

2. Third-Party Partners and Links

We may share your information with agents within the framework of our privacy policy. For example, we may engage third parties for delivery, payment collection, data analysis, marketing, and customer support. We may exchange information with third parties to prevent fraud and reduce credit risk. Within the scope of the Privacy Policy, we do not sell or disclose your personal data to third parties without prior consent, unless it is necessary for the terms specified in the Privacy Policy or we are required to do so by law. The website may include advertisements from third parties and links to other websites or frames of other websites. Please note that we do not have responsibility for the security of information or content from third parties or other websites, or any third parties to whom we transmit data in compliance with the Privacy Policy.

The customer behavior tracking system we use on Display Advertising channels (such as Remarketing, DoubleClick Campaign Manager, reporting on demographics and customer interests with Google Analytics) may collect information such as age, gender, interests, and the frequency of interaction with ad impressions.

With the advertising settings feature, users or customers can choose to opt out of Google Analytics’ customer behavior tracking feature and select their preferred appearance of the Ad Display Channel on Google.

The website canarypod.com and third-party providers, including Google, may use Google Analytics cookies or third-party cookies (such as DoubleClick) to collect information, optimize, and serve advertisements based on users’ past website visits.

3. Use of Cookies

“Cookies are small text files that can uniquely identify your access credentials from your computer to our server when you visit specific pages on the website, and they will be stored by the internet browser on your computer’s hard drive. Cookies are used to identify IP addresses, record time. We use cookies for your convenience on the website (e.g., remembering login names when you want to change your shopping cart without having to re-enter your email address) and do not require any information about you (e.g., advertising targets). Your browser can be configured not to use cookies, but this will limit your rights to use the website. We assure you that cookies do not include any personal details and are safe from viruses.”

“This browser utilizes Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics employs cookies, which are text files placed on your computer, to help the website analyze how users interact with the site. Information generated from the cookies will be transmitted to and stored by Google on servers located in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to internet activity and usage. Google may also transfer this information to third parties as required by law or when third parties process information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You can decline the use of cookies by selecting the appropriate settings in your browser; however, please note that this may restrict your full usage of the website’s features. By using this website, you consent to Google processing your data in the manner and for the purposes outlined above.”

4.Security

“We implement appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, alteration, or damage to your information. When collecting data on the website, we gather your personal details on secure servers. We use firewalls for our servers. When collecting payment card details, we employ encryption to prevent hackers from decrypting your information.”

“We advise that you should refrain from sharing detailed payment information with anyone via email. We do not take responsibility for any losses that you might incur in exchanging your information through the internet or email.”

“You must absolutely refrain from using any programs, tools, or methods to interfere with the system or alter the data structure. The distribution, transmission, or promotion of any activities aimed at intervening, disrupting, or intruding into the website’s data is strictly prohibited. Violations will result in the revocation of all rights and potential legal prosecution if necessary.”

“All transaction information will be kept secure, but in the event that legal authorities require it, we may be obligated to provide this information to law enforcement agencies.”

“The terms, conditions, and content of this website are governed by Vietnamese law, and Vietnamese courts have jurisdiction to review them.”

5.Customer Rights

“You have the right to request access to your personal data, the right to request us to rectify any inaccuracies in your data at no cost. At any time, you also have the right to request us to cease using your personal data for marketing purposes.”