1. Terms and Conditions

As part of our commitment to providing an excellent shopping experience, we have established this “Return and Refund Policy” to protect your rights as a customer. By shopping with us, you agree to adhere to the terms and conditions outlined below.

2. Return Conditions

We accept returns for defective products only and We don’t accept exchanges.

3. Cases Not Eligible for Return and Refund.

We want to be transparent about cases that do not qualify for return and refund:

  • Change of Mind: Returns based solely on a change of mind or personal preferences are not eligible for return or refund.
  • Used Products: For used products, please refer to our warranty policy if you wish to seek warranty coverage.

4. Cancellation method and refund time:

If you wish to initiate a return, exchange, or refund, you may do so by one of the following methods:

  • Online Cancellation: You can proceed to cancel the order directly on our website at Cancellation Page. Please provide your Order ID, the reason for canceling, and any evidence of product defects or discrepancies.
  • Contact Form: Use our contact form at Contact Us to submit your return request. Ensure that you include your Order ID, reason for return or refund, and any relevant supporting information.
  • Phone Support: Call our hotline at +84374163361. Before calling, please have your order details ready, including the Order ID and the reason for canceling and refunding the order.
  • Facebook: Visit our Facebook fan page at CanaryPOD and send us a message. Our team will assist you with canceling the order, initiating the return process, and processing the refund. Be sure to provide your Order ID and the reason for canceling and refunding the order.
  • Email: Contact us via email at [email protected]. Please ensure that your email subject is “Return and Refund Request” and include your Order ID, the reason for return and refund, and images of defective or mis-shipped products (if applicable).

5. Contact

Your satisfaction is our priority, and we are here to address any concerns you may have regarding our products or services. Please reach out to us using the following contact information:

  • Email: [email protected]
  • Phone Number: +84374163361
  • Contact Form: Contact Us
  • Address: 7 Ng. A3 Đinh Lễ, Hưng Dũng, Thành phố Vinh, Nghệ An 460000, Vietnam
  • Facebook: CanaryPOD

Thank you for choosing CanaryPOD. We appreciate your trust in us and are committed to delivering a seamless shopping experience.